Support

Frequently Asked Questions

Here are some common questions our users often ask:

• 1. How long does a typical gift card trade take?

The duration of a gift card trade can vary, but it usually takes around 10 minutes on average.

• 2. What payment methods do you support?

We support a wide range of payment methods, including bank transfers, online payment platforms, and more. You can check the available payment options in your account settings.

• 3. How do I reset my password?

To reset your password, go to the login page and click on the "Forgot Password" link. Follow the instructions sent to your registered email to create a new password.

• 4. Are my transactions secure?

Yes, we take security seriously. We use industry-standard encryption and security measures to protect your transactions and personal information.

• 5. Can I cancel a gift card trade after initiating it?

No, once a gift card trade is completed, it cannot be reversed. Please ensure all details are accurate before confirming a trade.

• 6. How can I withdraw funds from my wallet?

You can withdraw funds from your wallet to your linked bank account or payment method by following our withdrawal procedures. Processing times may vary.

• 7. Do you offer customer support on weekends?

Yes, our customer support team is available 24/7, including weekends. Feel free to reach out to us anytime you need assistance.